Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "Platform" refers to the yola4 website accessible at https://yola4.cam and any associated mobile applications or services.
• "User," "You," or "Your" refers to any individual who accesses or uses the Platform.
• "We," "Us," or "Our" refers to yola4, the operator of the Platform.
• "Account" refers to the registered user account created on the Platform.
• "Services" refers to all gaming, betting, and related services provided through the Platform, including but not limited to sports betting, live casino games, slot games, lottery games, and other forms of online entertainment.
• "Funds" refers to money deposited, wagered, or held in Your Account.
• "Bonus" refers to any promotional credit, free bet, or other incentive offered by yola4.

2. Acceptance of Terms

By registering an Account, accessing the Platform, placing bets, or using any of Our Services, You expressly acknowledge and agree to be bound by these Terms and Conditions, as well as Our Privacy Policy and Responsible Gaming Policy. These terms apply to all users of the Platform, regardless of how You access Our Services (desktop, mobile browser, or application).

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Such changes shall become effective immediately upon posting to the Platform. It is Your responsibility to review these terms regularly. Continued use of the Platform following any changes constitutes acceptance of those changes.

3. Eligibility Requirements

To register an Account and use Our Services, You must meet all of the following eligibility requirements:

1. Age Requirement: You must be at least 21 years of age. We strictly enforce age verification procedures and reserve the right to request government-issued identification at any time. Providing false age information is a material breach of these terms and may result in immediate account closure and forfeiture of all funds.
2. Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of Your jurisdiction. If You are acting on behalf of a business entity, You must have the authority to bind that entity to these terms.
3. Residency: Our Services are intended for residents of Indonesia. By using the Platform, You represent and warrant that Your use of Our Services complies with all applicable laws and regulations in Your jurisdiction.
4. Single Account: You are permitted to hold only one Account. Creating multiple accounts is strictly prohibited and may result in closure of all accounts and forfeiture of funds.
5. Excluded Persons: You must not be on any self-exclusion list, banned list, or otherwise prohibited from using online gaming services by any regulatory authority or by Us.

4. Account Registration and Security

4.1 Registration Process

To create an Account, You must provide accurate, complete, and current information including Your full legal name, date of birth, residential address, email address, and phone number. All information provided must match Your government-issued identification documents. Providing false or misleading information is grounds for immediate account termination.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of Your Account credentials, including Your username and password. You agree to:

• Choose a strong password that is not easily guessable
• Never share Your login credentials with any third party
• Notify Us immediately if You suspect unauthorized access to Your Account
• Log out from Your Account after each session, especially when using shared or public devices

You accept full responsibility for all activities that occur under Your Account, regardless of whether such activities were authorized by You. We are not liable for any loss or damage arising from Your failure to maintain adequate security of Your Account credentials.

4.3 Account Verification (KYC)

yola4 is committed to preventing fraud, money laundering, and underage gambling. We reserve the right to request identity verification documents at any time, including but not limited to:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership (bank statement or screenshot showing account holder name)

Until verification is completed to Our satisfaction, We may restrict Account functionality, including the ability to withdraw funds. Failure to provide requested documents within a reasonable timeframe may result in Account suspension.

5. Deposits and Withdrawals

5.1 Deposits

yola4 accepts deposits via bank transfer from major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata, as well as e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR).

The minimum deposit amount is Rp 50,000. The maximum deposit amount is Rp 100,000,000 per transaction, subject to daily and monthly limits determined by Your Account status and payment method. Deposits are typically processed instantly, though processing times may vary depending on Your payment provider.

You warrant that all funds deposited into Your Account are from legitimate sources and that You have the legal right to use those funds for gaming purposes. We reserve the right to refuse any deposit or request source of funds documentation at Our discretion.

5.2 Withdrawals

You may request a withdrawal of Your Account balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC complete)
• All bonus wagering requirements must be satisfied
• The minimum withdrawal amount is Rp 50,000
• The maximum withdrawal amount is Rp 100,000,000 per day
• Withdrawals must be made to the same payment method used for deposit, or to a verified payment method registered in Your name

Withdrawal requests are typically processed within 5 minutes during banking hours (09:00-21:00 WIB), though We reserve the right to conduct additional security checks which may extend processing time to up to 24 hours. We do not charge withdrawal fees, though Your payment provider may apply fees at their discretion.

5.3 Anti-Money Laundering (AML)

yola4 operates in accordance with anti-money laundering best practices. We reserve the right to report suspicious transactions to relevant authorities. Accounts used primarily for fund transfers rather than gaming may be flagged for review and potentially restricted.

6. Bonuses and Promotions

yola4 may offer various bonuses, promotions, and incentives from time to time. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional materials. Unless otherwise specified, the following general bonus terms apply:

• Bonuses are available only to eligible users who meet specific criteria (new users, depositors, etc.)
• Bonuses typically carry wagering requirements, meaning You must wager the bonus amount a specified number of times before associated winnings can be withdrawn
• Different games may contribute differently toward wagering requirements (e.g., slots may contribute 100%, table games 10%)
• Bonuses may have expiration dates and must be used within the specified timeframe
• Bonus abuse, including creating multiple accounts to claim bonuses, will result in bonus forfeiture and potential account closure
• We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice

7. Gaming Rules and Conduct

7.1 Fair Play

All games on the yola4 Platform are governed by specific rules available within each game interface. By participating in any game, You agree to abide by the applicable rules. All game outcomes are determined by certified Random Number Generators (RNG) or, in the case of live dealer games, by the physical actions of the dealer and equipment.

7.2 Betting Limits

We reserve the right to impose betting limits on any game, market, or user at Our discretion. Limits may vary based on game type, event, Account status, and other factors. We may modify limits at any time without prior notice.

7.3 Event Results and Settlement

For sports betting, all bets are settled based on official results as determined by the relevant governing body of each sport. In the event of disputes regarding results, Our decision shall be final. Dead heats, postponed events, abandoned matches, and other exceptional circumstances are governed by specific sports betting rules available on the Platform.

7.4 Technical Issues

In the event of technical malfunctions, errors in game display, server interruptions, or other system failures, We reserve the right to void affected bets and refund stakes. We are not liable for any losses resulting from technical issues beyond Our reasonable control.

8. Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms and Conditions:

• Fraud and Manipulation: Using software, robots, or other automated means to manipulate games or betting outcomes; colluding with other users; exploiting software vulnerabilities or errors
• Multiple Accounts: Creating more than one Account, whether under Your own name or using false identities
• Bonus Abuse: Systematically exploiting bonuses without genuine gaming intent; creating accounts solely to claim bonuses
• Underage Gaming: Allowing persons under 21 years of age to access or use Your Account
• Illegal Activity: Using the Platform for money laundering, financing terrorism, or any other illegal purpose
• Unauthorized Access: Attempting to access other users' accounts or restricted areas of the Platform
• Chargebacks: Disputing legitimate deposits with Your payment provider as a means of recovering funds

Violation of these prohibitions may result in immediate account suspension, forfeiture of all funds and bonuses, and referral to law enforcement authorities where appropriate.

9. Limitation of Liability

To the maximum extent permitted by applicable law, yola4 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from Your use of the Platform or Services, including but not limited to:

• Loss of funds due to Your own negligence or security breaches
• Technical failures, server downtime, or interruptions in service
• Errors in game display or results caused by third-party providers
• Unauthorized access to Your Account resulting from Your failure to maintain security
• Losses incurred while gambling on the Platform

Your use of the Platform is entirely at Your own risk. We provide the Services on an "as is" and "as available" basis without warranties of any kind, either express or implied.

10. Account Termination

10.1 Voluntary Termination

You may close Your Account at any time by contacting Our customer support team. Upon closure, any remaining balance will be returned to You via Your registered payment method, subject to verification requirements and provided no bonus wagering requirements are pending.

10.2 Involuntary Termination

We reserve the right to suspend or permanently close Your Account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms and Conditions
• Suspected fraud, bonus abuse, or other prohibited activities
• Failure to provide requested verification documents
• Offensive, abusive, or threatening behavior toward staff or other users
• Evidence of problem gambling behavior or self-exclusion requests

Upon termination for cause, We may forfeit any bonus balances and, in cases involving fraud or material breach, may withhold Your deposited funds pending investigation and resolution.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable international gaming regulations and industry best practices. Any disputes arising from Your use of the Platform shall first be addressed through Our internal complaints procedure.

To initiate a complaint, You must contact Our customer support team with full details of Your concern. We will acknowledge receipt within 24 hours and aim to resolve complaints within 10 business days. If You remain dissatisfied with Our resolution, You may refer the matter to an independent Alternative Dispute Resolution (ADR) provider.

12. Contact Information

If You have questions regarding these Terms and Conditions or require clarification on any provision, please contact Our customer support team:

• Email: [email protected] (response time: typically within 2 hours)
• Live Chat: Available 24/7 through Your Account dashboard

For legal or compliance-related inquiries, please mark Your communication as "Attention: Legal Department" to ensure proper routing.